Eurotel Hotel is mentioned in 2013/08 Greengrasser - Manila Flood 8-2013, New Bars, AC Eurotel Hotel Security, 6-2013

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Eurotel Hotel, Angeles City - security flaws

Eurotel Hotel is a chain hotel in the Philippines.

A new Eurotel Hotel was opened in Feb 2013, next to Devera Hotel (which is next to Ponytails club).

I stayed there in June 2013, lured by prospects of a clean, new room and a 5 nights for four nights paid in advance promotion.

The short version of my story is that someone stole my locked PacSafe bag out of the in-room safe (called vault by the locals), during the day sometime between 10 am and 1:30 pm..

My combination code worked, so someone had a key to the safe.

Also, that someone had a keycard to open my room door, or a key.

Security flaws:

1. obvious.

2. Even though the safe seems identical to the $40 combination safe that you can buy at CDR-King, the hotel connected the safe to electrical power instead of using batteries. Apparently, a power outage will knock out my combination code and revert to a 3-digit code.

3. Hotel does not have a CCTV camera on its upper floors. Only on the entrances.

4. Hotel was uncooperative in several ways.

-- One, the hotel said that its Manila home office had the access code to the CCTV file and after four days the hotel did not show the file to me or the police.

-- Two, the hotel claimed that it did not know that a power outage would cause the safe to revert to a 3-digit code, which was the same 3-digit code inputted by room attendants when a guest checks out of the hotel.

-- Three, the hotel did not provide photos of its floor staffers, until a month later I sent a long email to its Manila home office about the robbery and hotel's security flaws.

The 1500-peso room is not bad, especially with a mirror next to the bed so you can look and a five-nights-for-four-nights-paid promotion. But, it has no mini-frig and no electric hot water kettle. The shower has no water retaining separator; result is water all over the bathroom floor.

So, if you stay there, be cautious about your valuables.

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quote:

EUROTEL.
= new. Opened about March 2013. Located near Ponytails club. Not recommended, because someone stole my valuables - - which means that person opened my room door and opened my in-room safe during the daytime between 9 am and 2 pm.

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